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Returns

Helmethut stands behind every product it sells. At helmethut.co.uk, our goal is simple: We want you to feel as confident with your online purchase as you would if you were standing inside a brick and mortar high street shop.

You may return merchandise purchased online for size, fit, or style reasons within 14 days of shipment of your order, provided it has not been damaged, washed, altered or worn.

Of course if there's a defect, we'll make things right. All helmethut products are covered under the releative manufacturer warranty against material and manufacturing defects, even if 14 days have passed since your purchase. If helmet hut determines that a product has a material or manufacturing defect, we'll replace it.

Return Instructions

You can return merchandise purchased at helmethut.co.uk as long as you keep your orginal invoice. Please enclose your invoice with the parcel you are returning. The steps for returning goods are as follows:

  • Email returns@helmethut.co.uk, for a returns validation number.
  • Post the items back to us at the address given on the validation email.
  • Pack and seal your return securely, in the original packaging if possible, and include the returns number .
  • We may subtracted a 10% handling fee in relation to your returned item and we normally do not refund the postage charges.
  • Packages must be returned prepaid. We cannot accept COD returns. We recommend that you ship your package by traceable delivery as we can not be held liable for any items being lost of the return postage.

We'll do everything we can to take care of your return quickly. Returns with a complete invoice and returns number receive priority. Once your return is received and processed, your credit card will be credited for the product prices. Please note that shipping charges for products returned for credit are not refundable, and helmethut is not responsible for returns lost in transit to us.

If you have any questions about an online order return, please contact our Customer Service by email returns@helmethut.co.uk.